Styles: Contemporary Living Country Living Hamptons Urban Traditional Alfresco Living

Terms & Conditions

Sale terms - Autumn Sale

Discount percentage shown is off the full ticketed price. The ticketed price is the price shown prior to any discount being applied. Items may have been sold below the ticketed price prior to this offer. This offer is available in-store and online and applies to selected furniture and accessories, while stock lasts. Not all items are available in all stores or online. Some items are not shown at actual size. Colours may vary on screen. The offer is not redeemable for cash and cannot be used to purchase gift cards. The offer is subject to our General Terms and Conditions, Delivery, Returns and Privacy Policies. The offer is not available in conjunction with any other offer.

Sale is from 5th April - 29th May 2024 unless extended or subject to change.

To be eligible for sale pricing you must become a club member. To become a club member you need to provide your name, phone number, and email address.

Any floor stock sold is sold as is condition and only carries the statutory 1-year warranty. Finance is only available on sale prices with a Maximum discount of 30% off the ticketed price. Discounts are only available on new orders (ie if the discount changes after purchase you are not entitled to a store credit or refund). All offers and promotions are NOT AVAILABLE in conjunction with any other offer, unless otherwise stated. Discounts do not apply to special order products, spare parts, deliveries or care items unless explicitly presented as such. The maximum discount that may be offered on any special order furniture item is 30% off the ticketed price.

Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with goods you are entitled to a replacement or refund. If a failure with the goods does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Items purchased at 50% off or greater must be paid for in full at the time of purchase or paid with eligible finance options. No holds or laybys available. Goods must be delivered/collected as soon as they are available. This may result in split delivery fees at the cost of the customer. Failure to collect goods as soon as they are available may result in a storage fee being charged to the customer. Ashley Furniture Homestore expressly reserves the right to correct errors in pricing.

Gift Cards

All Ashley Furniture Homestore Gift Cards are valid for three years and will expire three years after the date of issue as indicated on the card. Gift cards purchases are not included in promotional sales, gift cards cannot be purchased at a discounted rate. Gift cards can only be redeemed in store. Gift cards can be used to purchase in conjunction with sales promotions.

Key Terms and Conditions of use: Treat this card like cash, defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed.
This card is:

  • Redeemable for merchandise or services at participating stores only;
  • Not redeemable for cash;
  • Not redeemable to purchase a further gift card;
  • Must be redeemed before the expiry date shown on card;
  • Will be void and will not be redeemed after expiry date;
  • Cannot be reloaded;
  • Partially redeemable;
  • Cash will not be given for any unused balance.

Any unused balance on expiry of this card will not be refunded or credited. Purchases exceeding available balance require the difference paid by another method. We reserve the right to change any terms contained in these Terms and Conditions of Use at any time.

  1. How to Use your Gift Card
    Present the gift card at any participating store. You can select any number of gifts up to the value of the card or above the value, in which case you need to make up the difference with an alternative form of payment.
  2. The store will then validate your gift card and process your purchase.
    The gift card can be partially redeemed within the card's three-year validity period, any available balance can be used for multiple purchases at any participating store. However, any unused balance will not be refunded or credited on expiry.

Pricing

We reserve the right to correct errors in pricing online and in-store. We reserve the right to not fulfill any orders that may have been processed online or instore that contain pricing errors or missing product information. Ticketed price is defined as the normal price of the item prior to any discounts or promotions. Normally displayed digitally or in print with a strikethrough or accompanied by a "WAS:"

Delays to ETAs & lead times

All lead times provided at time of purchase are estimates only and are subject to change. Changes to lead times are out of our control. Ashley Furniture Homestore do not offer refunds for changes to lead times. This includes delays caused by pandemics.


If your order is delayed by 3 months or more from time of ETA and you would like to cancel, you are welcome to either:

  1. an in-store credit for the value of amount paid
  2. an exchange for any other item of equal value. If value is less than original item, difference will be provided as a store credit.

Goods ready for collection or delivery

Brisbane Metro

Any goods purchased from Ashley Furniture Homestore must be delivered or collected as soon as they become available. Please note we cannot store goods for more than 3 months. Failure to collect goods or arrange delivery will result in reallocation of goods to another customer. You will then either be allocated the next available stock or a store credit

If you do not collect your goods promptly we reserve the right to charge a storage fee of $30 per week per item to hold goods until delivery/collection occurs and apply an administration fee to your order. Payment of the storage fee and administration fee must be paid before we will release the goods to you.

Regional

Any goods purchased from Eureka Furniture must be delivered or collected as soon as they arrive at location. Please note ordered product must be shipped to stores within 28 days of becoming available. Any orders shipped to store must be collected or delivered immediately, failure to do so will incur a 20% restocking fee. Alternatively, a storage fee of $50 per week per order may apply at the discretion of the store.

 

If goods cannot be received in allotted time periods please see store team or customer support contacts to talk about options.

Balances

Please ensure that you have settled any balance owing with the Ashley Furniture Homestore prior to scheduled delivery. Personal cheques must be cleared 24 hours prior to delivery. Unfortunately, our contract drivers are not able to accept payments during delivery.

Discount offers

We are unable to process your order until a 30% deposit has been paid (unless otherwise stated). Should you decide to cancel your order after a deposit is taken for any reason, a refund request may be rejected.  

Cancellation

Refunds will not be given if you decide to cancel your order based on a change of mind or if there is an ETA delay. In the event that there is a legal reason for a cancellation and refund of a sale, refunds will only be given in accordance with the guidelines issued by the Australian Consumer Law. A minimum of 20% of the invoiced price will be deducted from any discretionary refund or lay-by cancellation to cover administration costs and this is at the complete discretion of management. Special orders require a non-refundable deposit of 50% of the invoice price.

Discounted stock and floor stock

Please be aware that if an item is sold off the floor or is discounted more than 30%, it is sold "as is". Please check all goods carefully to ensure you are happy with the state they are in either at purchase or upon delivery in the case that goods are unseen. All ex-display or discounted stock is sold with a limited 12-month warranty which covers defects not known or visible at the time of purchase. All other defects are not covered.

Ownership of goods

Goods marked as "sold" on behalf of a customer after receipt of deposit or lay-by payment shall remain the property of Ashley Furniture Homestore until the invoiced price is paid in full and delivery occurs.

Lay-by arrangements

A deposit to the value of 30% of the total purchase price is required to begin a lay-by.
Payments are to be made fortnightly. There are two types of lay-bys (4 weeks and 3 months). Stock will be held and allocated for 4 week lay-bys..First available stock will be given for 3 month lay-bys (note there may be delays). Failure to complete payments in the specified time makes the goods, any payments made and the deposit liable for forfeiture if considered reasonable in accordance with the Australian Consumer Law. Lay-bys should not exceed a 3-month period. A lay-by can be cancelled by the purchaser but may result in forfeiture of moneys paid if it is deemed reasonable in accordance with the Consumer Law. Keeping in mind that furniture is a large item which incurs considerable costs for freight and storage. If lay-bys are not picked up by the specified date a storage fee of $30 per week per item will be charged. Additionally, if you fail to collect your lay-by your order may be cancelled and a administration fee applied. Lay-by Arrangements should be by regular, fortnightly repayments over a three-month period, but this period may be extended at the discretion of the directors.

Latitude 

Latitude finance offered in store and now online. Up to 24 months interest free available instore and online with a minimum spend $600 is applicable accross all offers. Monthly payments required. Account service fee of $10.95 per month (subject to change) applies. Latitude T&Cs, fees, charges and exclusions apply. New customers must apply and be approved for a Latitude Gem Visa credit card or Go Matercard. Available on participating Latitude credit cards only.

Credit provided by Latitude Finance Australia ABN 42 008 583 588. Australian Credit Licence number 392145.


For full information visit the latitude page here.

Zip terms and conditions

All discounts are based on the ticketed price. Zip Pay is for purchase amounts from $1 - $1000 – This is 0 interest. Zip Money is for $1001 - $10,000 – This is 12 Months interest free. Maximum discount 30% off the ticketed price. Cannot be used in conjunction with any other offer. More information can be found on Zip website

Delivery of goods

Fixed Delivery Promo

The approximate delivery date we give you is an estimate based on current manufacturing and shipping times. This should be treated as a guide only. Please contact the Ashley Home store you purchased the item from should you require an updated estimate.

Customers must be present for all deliveries. If delivery of goods is unsuccessful on the day organised by the customer, a 'return fee' may be payable by the customer to cover any charges incurred by our delivery carriers. In this event, customers can then choose either:

A second delivery attempt (at the customer's expense); or a store credit for the order value MINUS any delivery costs incurred by Ashley Furniture. For many items we may also charge a discretionary admin/restocking fee.
Our carriers agree to deliver to the customers address only. It is at the customer’s expense if goods do not fit into the property or cranes, etc are required to achieve access. Sales staff must be advised at time of sale/booking delivery if access problems are anticipated.

Refunds will not be given if goods do not fit. Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be incurred.

Any damage caused in transit or deliver of your furniture must be reported within 24 hours of delivery. We will not accept responsibility for damage if reported outside this timeframe.

 

Ashley Home's retail staff are not required to help customers load goods into their own vehicles. Customers picking up goods should bring assistance with them.

Ashley Home Furniture does not have their own carriers. Ashley Home Furniture sub-contracts the delivery of our furniture to third party providers. If you would rather engage your own delivery service, please advise us at the point of purchase or as soon as practical afterwards. If you have specific needs relating to your delivery, please obtain the contact details of the delivery company booked for your delivery and contact them directly. Ashley Home is not responsible for any issues or damage relating to the delivery of your order.

Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, additional costs may be incurred.

 

Bed Assembly

Please be advised that all beds do not come fully assembled. If you are wanting your bed to be assembled you will need to contact your store or online in regards to adding bed assembled to your order as it will incur a fee.

Delivery of online orders

Please note that there may be variances between the colours of timber, leather and other products in store and depicted on our online store due to natural characteristics of the product. Also colours or shades may appear different to the physical product if they are viewed on screens. If the exact colour or shade is important to you please arrange a viewing at our warehouse. Refunds will not be given for variations on colours or shades.

When an online order is processed, a member of our team will contact you to arrange the delivery/collection of your goods. Stock that is showing as in stock, is generally available for delivery within 1 week. Stock that is showing as "On Order" will take longer. You will be contacted and advised of the ETA of your goods. You will then also be contacted once the goods arrive and a delivery/collection date arranged. Customers must be home to accept deliveries.

Customers must be present at the property and the time of delivery to accept the goods. Failure to be present at the time of delivery will result in an additional delivery fee and you will be required to rebook in a delivery time or arrange collection.

 

Melbourne Delivries 

Please note that with ALL Melbourne orders, the furniture will come completely flat packed. Refunds will not be given for variations on colours or shades.

When an online order is processed, a member of our team will contact you to arrange the transfer of your furniture from the Brisbane Warehouse to the Auburn Store to then be picked up by our delivery partner.

Customers must be present at the property and the time of delivery to accept the goods. Failure to be present at the time of delivery will result in an additional delivery fee and you will be required to rebook in a delivery time or arrange collection.

 

Natural product variation

Please be advised that some of our furniture is made from natural materials, such as timber, leather and marble, therefore each piece is unique.

Cracks, knots, veins, scars etc. are natural characteristics and these are beyond our control. If the exact shade or grain is important to you, please inspect the product before delivery. Refunds will not be given if you are unhappy with the specific nature of your product, and any exchanges will incur a cost to you. If you do not like the natural imperfect beauty of natural products, we recommend purchasing non-natural product. We do offer a range of painted and veneer products that are more consistent, should you prefer this style.

Furthermore, please note that it is likely that there may be small imperfections with painted timber, as it is a natural product and there will always be some movement within the construction.

General warranty

Unless otherwise stated all purchases from Ashley Furniture Homestore are covered by a one (1) year warranty from the purchase date. In the event of a defect in material or workmanship within the warranty period Ashley Furniture Homestore Pty Ltd may rectify, repair, or replace any defects.

This warranty does not cover surface scratches, dents, chips, marks, accidental breakages, deliberate or negligent damage and normal wear and tear. All warranties given or implied are ex-factory and, due to the nature of all solid timber and marble, cover workmanship only. Generally, if you have a warranty issue or claim the goods must be returned to the place of purchase before we can assess your claim.

Please see the Ashley Furniture Homestore – Warranty Information on our website for full details on warranty coverage and exclusions.

What does my warranty exclude?

The Ashley Furniture Homestore Warranty Program specifically excludes claims for:

  • Products used in commercial, rental trade, institutional or other non-residential use
  • The normal and expected settling of soft filling such as polyester fibre and leather
  • Leather and timber grain variation, colour variation, wrinkling, markings, and scars resulting from the natural features of the product
  • Damage or degradation of timber, leather and fabric coverings not properly maintained; that is, the regular removal of dust and dirt by appropriate means and the application of endorsed cleaning and care nourishing products as instructed at time of sale
  • Damage to timber, leather, or fabric coverings due to the application of chemicals, cleaners or conditioners not endorsed by Ashley Furniture Homestore
  • Discolouration of timber, leather or fabric coverings resulting from exposure to direct sunlight, extreme heat, or similar conditions
  • Damage to leather or fabric coverings caused by the transference of perspiration, body oils or the corrosive ingredients contained in personal care products such as hair gels and skin creams
  • Surface scratches, dents, chips, marks, accidental breakages, normal wear and tear or damage resulting from misuse or abuse
  • Damage incurred during handling and transportation of the product by the customer or their contractor
  • Damages resulting from dye transfer from rugs, cushions, jeans, and other clothing
  • Furniture repaired by contractors not endorsed by Ashley Furniture Homestore
  • The cost of transportation from the purchaser to Ashley Furniture Homestore or its agents, if the claim is not covered by the standard warranty conditions
  • Damage caused to a product or person resulting from use of the product by a person who is over 120 Kg's
  • Damage caused by fabric pilling. Fabric pilling is considered normal wear and tear and is not covered under warranty. Pilling can easily be removed with a battery-operated pilling tool available from most haberdashery stores
  • Damage caused to a product or person resulting from use.

Guardsman warranties

Most of our products have warranties available through our trusted partner Guardsman®. Available at an additional cost, Guardsman® offers a 5-year warranty on most timber, leather, fabric, and outdoor products, providing cover for most accidental damage and stains. For more information, please speak with a Ashley Furniture Homestore staff member.

If you have purchased a Guardsman® warranty with your product, and you wish to make a claim or ask a question, please contact Guardsman® directly using the details provided in your warranty booklet.

 

Guardsman website - https://www.guardsmanaustralia.com/ 

Governing law and jurisdiction

Any orders or agreements made with Ashley Furniture Homestore are governed by and constructed in accordance with the Australian Consumer Law. Please note that our head office is located in QLD and therefore you irrevocably and unconditionally submit to the non- exclusive jurisdiction of the Courts of Queensland. If you wish to bring a matter in another jurisdiction in breach of this clause then you hereby consent to the matter being heard via telephone as it is not practical for our customer service team to appear in person in other jurisdictions.

Severability

If any provision of this agreement is found to be invalid or unenforceable by a Court of law, such invalidity or unenforceability will not affect the remainder of the provisions of the agreement which will continue in full force and effect.

Care information

Ashley Furniture Homestore products are built to last, though proper care is required to ensure your furniture lasts the distance.

Please see the Ashley Furniture Homestore Product Care manual on our website for full information on how to correctly care for your product.

Failure to care for your product correctly will void any warranty.

Manufacturer's warning

Please be advised that all timbers, leathers, marbles etc. are natural products and as such require on-going care. Timbers require waxing and leathers require conditioning with the recommended leather care kit. Marble must be sealed correctly. All warranties are contingent upon products being cared for in line with the Ashley Furniture Homestore Product Care manual. See our website for more detail.

Or create a new wishlist